Items sent back to us without first requesting a return will not be accepted.Most items cannot be returned including The Oddball Club subscription boxes, items on sale, print-per-order greeting cards, custom products (such as special orders from 3rd parties or personalized items), and beauty products due to the nature of these goods.All sales are final with few exceptions, see below.If this is your case, please wait 5-7 days and if you have not received your item, you can contact me via email: RETURNS TO RATBONE SKINNY OR THE ODDBALL CLUB? Please also note some packages do not get scanned in even when they are dropped off.View our Holiday shipping guide post here. Christmas Mail: All first class mail within the contiguous United States must be ordered by December 10th to arrive before the 25th of December.I ask that we give the post office some grace as they are constantly working their buns off to get your package to you. COVID UPDATE: Currently, as you are aware, packages are taking a little bit more time to reach their destinations as COVID-19 has affected USPS workers across the United States.Please be patient as the post office doesn't always scan all items the second they receive them. You can be sure your order has been dropped off because I personally hand deliver all my packages to USPS myself.Sometimes tracking has not been updated, even when a package is sitting at the post office.We are not responsible for delayed shipping to international locations.All patience needed items generally take 4-6 weeks, see this blog post for a detailed explanation.Please allow for longer delivery to addresses outside America, you can expect 1-3 weeks for international orders.Once shipped, first class mail generally takes 3-5 business days for domestic orders.I ship all items ( except ones listed with the patience needed icon ) via first class mail with United States Postal Service from California.The oddball club & ratbone skinny faq WHAT ABOUT SHIPPING? The bottom line is more variety and better gifts from your favorite small business, but with just a little extra waiting time. After all, there is only so much space in my guest bedroom, and these are products I can't live without and have to offer. It also means I can offer you cute international pieces that fit the Oddball and RBS lifestyle without having to warehouse it all myself. A behind-the-scenes sneak peek into these relationships means our partners mail and warehouse their goodies directly to you, but we get to list them on our website. This strategy allows me to work with these brands selling their goods to our customers while being the middle man. However, I found a loophole where customers can place single international orders, and the partners can ship directly to them, skipping the excessive taxes and fees. What does a partner mean for you and RBS (Ratbone Skinny)? Partners are international brands that I like and want to carry on the website but cannot afford to warehouse due to taxes and wholesale costs. So what exactly does this icon mean? This icon indicates you are ordering from one of our marketplace partners.
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